Maintenance


We do our best to ensure our properties are in pristine condition upon your arrival. Should you encounter any issues during your stay, please let us know.

MAINTENANCE PHONE: 855-475-4244
*Please include the name of the property and a detailed description of the issue. Provide your phone number should we need to reach you with any questions.
Dial extension#2:    GENERAL MAINTENANCE
Hours: 8:30 AM - 5:00 PM
 
Dial extension#3:    AFTER HOURS EMERGENCY MAINTENANCE
Hours: 5:00 PM - 8:30 AM


GENERAL MAINTENANCE
855-475-4244, dial extension 2
Hours: 8:30 AM - 5:00 PM


Email us about general maintenance issues at [email protected].
* Note: Non-emergency maintenance calls received after hours will be addressed the following day.


Examples of a Non-emergency:
  • Toilet is clogged but another is working
  • An appliance not working
  • TV or video system is not working
  • Hot tub isn't working

AFTER-HOURS EMERGENCY MAINTENANCE
Phone: 855-475-4244, dial extension 3
Hours: 5:00 PM - 8:30 AM


For emergency issues, please call us immediately. After hours emergency issues include high priority items that cannot wait until the morning: heat, water, flooding, fire and safety concerns.

Examples of an Emergency:
  • Burst pipes
  • No heat
  • No water
  • Leaking water that cannot be turned off