Common Big Sky Vacation Rental Home Questions
What is your payment policy?
Upon booking, 50% of your total stay will be due. The remaining 50% of your total will be due 90 days prior to your arrival date. Should you need to cancel within 48 hours of booking, you may do so without any penalty. Should you wish to cancel outside of 90 days prior to your arrival, you will be refunded half of your original 50% deposit (25% of the total stay). Should you book within 90 days of your stay, the full amount of your stay will be due upon booking. Payments are to be made by credit card only, but we are happy to split payments amongst more than one card if needed. We highly recommend acquiring travel insurance, which is offered at checkout through Rental Guardian.
What is the check-in process?
Check-in time is at 4pm MST on the day of your arrival. Prior to your check-in, we will email or text you the door and garage codes for your stay. We kindly ask that guests reach out to us at least one week in advance to request an early check-in. We cannot guarantee a check-in earlier than 4pm but will work with our housekeeping and property management teams to accommodate your arrival as best we can.
What is the check-out process?
Check-out time is at 10am MST on the day of your departure. We kindly ask that you ensure all doors and windows are closed and no trash is left outside, and our team is happy to take care of everything else! We kindly ask that you honor the check-out time, as we often have guests arriving the same day and will need to turn over the house in a timely manner. Should you need a later departure, a member of our team will need to approve your request. If you do not have approval from our team, you will be charged a late fee.
Can I have someone meet me at the house when checking-in?
We are happy to have a team member meet you at the home upon check-in to show you around and go over any general information! This can be especially helpful at our Alpine Peak Lodge property.
Is there cell service in the area?
Montana does encompass remote areas, and you will often be in places without service. There will be no cell service in the canyon between Big Sky and Bozeman! Please plan accordingly, especially when acquiring your driving directions and access code for your property. While we cannot speak on behalf of mobile service providers and their networks, we have found that all of our homes do have coverage to common networks. Be aware that certain areas, such as the Big Sky Resort and Ski Zone, have limited access to networks. Ensure your family or group has an action plan should you become separated on the mountain.
What does ski-in/ski-out access mean?
Each of our homes offer ski-in/ski-out access. This allows you to ski directly from each home onto the mountain and into the Big Sky Resort. Each home contains instructions/directions on the ski-in/ski-out access process in the welcome manual, but you are always welcome to go over this information with our team.
Are any of the properties handicap accessible?
None of our homes are ADA certified. However, Alpine Peak Lodge is handicap accessible throughout most of the home. One king suite on the main level of this home offers a wheelchair accessible bathroom. This home also has an elevator connecting the main floor to the lower level. Please contact us if you have specific questions!
Do you have a cleaning fee?
A one-time departure cleaning fee is applied to each home and is included in your total at checkout.
Do you offer a mid-stay cleaning service?
You are welcome to add on a mid-stay clean to your rental reservation. This can be added on at checkout, or you are welcome to reach out to us directly if you would like to add this service after booking.
Who do I contact for maintenance issues?
You will be provided with our local property management team’s contact information prior to your arrival, along with the garage and door access codes. Should you encounter any issues during your stay, please let us know. For emergencies, please call our team immediately, and we will send someone over as quickly as possible. After-hours emergency issues include high priority items that cannot wait until the morning: heat, water, flooding, fire, and safety concerns.
What is provided in each home?
Our homes are fully furnished and include linens, towels, shampoo, conditioner, soap, and hair dryers. A washer, dryer and dishwasher are available in each home, with laundry detergent & dishwashing soap. Utensils, plates, and cooking supplies are provided in each kitchen. Toilet paper, paper towels, and garbage bags are stocked in each home.
Are pets allowed?
Outside of service animals, we do not allow pets in homes.