Common Big Sky Vacation Rental Home Questions

What is the check-in process?

Check-in time is 4 PM on the day of your arrival. Prior to your check-in, we will email you your keyless access code for your stay. This access code is to be entered on the keypad located at the front door of your property. Reach out to us if you would like to request an early arrival time. We will keep you informed if you are approved for an earlier arrival.

What is the check-out process?

Check-out time is 10 AM on the day of your departure. Your access code will be disabled at this time. We ask that you honor the check-out time, as we often have guests arriving the same day you’re checking out, and we will need to turn over the house in a timely manner. You’re welcome to request a late check-out, however you must get written approval for a late check-out. If you do not have written approval, you will be charged a late fee.

Can I have someone meet me at the house when checking-in?

Yes, you may request a representative to meet you at the house at check-in. We will do our best to accommodate your needs.

Do you have Wi-Fi available at the property?

Yes, each home is equipped with Wi-Fi. The password is available in your home welcome manual.

Is there cell service in the area?

Montana is a remote area and you will often be in places without service. Please plan accordingly, especially when acquiring your driving directions and access code for your property. While we cannot speak on behalf of mobile service providers and their networks, we have found that all of our homes do have coverage to common networks. Be aware that certain areas, such as the Big Sky Resort and Ski Zone, have limited access to networks. Ensure your family or group has an action plan should you become separated on the mountain.

What does ski-in/ski-out access mean?

Each of our homes have ski-in/ski-out access. This allows you to literally ski-out of the home to chair lifts and/or slopes. Each home contains instructions/directions on the ski-in/ski-out access process in the welcome manual.

Are any of the properties handicap accessible?

No. None of our homes are ADA certified. However, Alpine Peak is handicap accessible (for most of the home), certain showers are wheelchair accessible, and it has an elevator to take you from the main floor to the lower level. Please contact us if you have specific questions.

What is your payment policy?

50% of the total reservation fee is required at the initial booking. The remaining 50% is due 90 days prior to your check-in date. Should you book within 90 days of your stay, we require the full amount upon booking. Payments are to be made by credit card only.

What is your refund policy?

The initial 50% booking fee is non-refundable. If you need to cancel after the second installment, we will do our best to rebook the property for your booked dates. If we are able to rebook the property, we will refund you a portion of the second installment. We highly recommend acquiring travel insurance.

Do you have a cleaning fee?

Yes, we have a one-time departure cleaning fee that is applied to each home.

Do you have a mid-stay cleaning service?

No, we do not include a mid-stay clean. However, if you are interested in a mid-stay clean, we will charge the same amount as your departure cleaning fee. Contact us if you are interested in this option.

What if I have a late arrival?

No problem, your access code is available at all hours. If you have an after-hours arrival time, and you would like to be greeted in person, we will arrange to meet you the following morning.

Who do I contact for maintenance issues?

We do our best to ensure our properties are in pristine condition at your arrival. Should you encounter any issues during your stay, please let us know. For general maintenance issues, send us an email at [email protected] or call us at 855-475-4244. For emergency issues, please call us immediately, and we will send someone right away. After hours emergency issues include high priority items that cannot wait until the morning: heat, water, flooding, fire, and safety concerns.

What is provided in each home?

Our homes are fully furnished, and include linens, sheets, towels, shampoo, conditioner, soap, and hair dryers. A washer, dryer and dishwasher are available in each home, with laundry detergent & dishwashing soap. Utensils, plates, and cooking supplies are provided in each kitchen. Toilet paper, paper towels, and garbage bags are stocked in each home.

Are pets allowed?

No, due to allergenic issues, we do not allow pets in our home.

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